FAQs

How can I contact Aureus ?

Need help? Our friendly customer service team is here for you! Email us anytime at aureus.shopinfo@gmail.com, and we’ll assist you with whatever you need.

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Do you ship worldwide ?

Yes, we ship everywhere—so no matter where you are, you can shop with us!

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Where do you ship from ?

All orders are shipped straight from our warehouse in Hong Kong. For now... ;)

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Can I change or cancel my order ?

We get it—things happen! If you need to make changes or cancel your order, contact us within 12 hours of placing it. After that, it’s on its way, but don’t worry—you can return it for a full refund once it arrives.

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What payment methods do you accept ?

Due to issues with our previous payment provider, we're only able to accept payment via PayPal for now. We're actively trying to find a solution to provide you with the best services possible!

We're also working on a new crypto payment method (faster, more secure, etc).

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When will my order be processed ?

We work fast to get your order to you! Orders are processed within 1-3 business days (Monday to Friday) and shipped the next business day after processing. During holidays or sales, processing times may take a bit longer. Please note: we don’t ship on weekends.

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How long will it take to receive my order ?

Good things take time! Most orders arrive in 1-3 weeks depending on your location and demand. Nevertheless, due to high demand, some orders can take up to 2-4 weeks.

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What if I don't receive my order ?

If your order doesn’t arrive within 30 days of shipping, no worries—you’re eligible for a full refund. Just reach out to us, and we’ll make it right.

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Will I be charged with customs and taxes ?

Our prices are listed tax-free in USD. Depending on your country, you may need to pay customs duties or taxes when your order arrives. These charges are determined by your local customs office and are your responsibility. Unfortunately, we can’t cover these fees or any customs-related delays. For more details, check with your local customs office.

Our Vision

Enchantment

Our vision is to create a shopping experience that goes beyond the ordinary—where every product brings a touch of enchantment to your life.

Whether it’s transforming your space, sparking joy, or adding a sense of wonder to everyday moments, we aim to inspire and delight with every item you discover.

It's not just about what you buy; it’s about the magic it brings to your world.

Our Work Ethic

Integrity

Our work ethic is built on integrity—doing what’s right, even when no one is watching.

From sourcing high-quality products to providing exceptional customer service, we are committed to honesty, transparency, and fairness in everything we do.

We believe in building trust with our customers and partners by staying true to our values and delivering on our promises every step of the way.

Our team

Ambitious

Our team is fueled by ambition—two young dreamers with a vision and the drive to make it a reality.

We bring passion, creativity, and a relentless determination to everything we do, striving to create a store that reflects our values and inspires our customers.

Together, we’re turning our dreams into something tangible, one step at a time, with all the will in the world to succeed.